FAQ

Q: Do you ship to ___ country?

L.A. DRAWS will ship internationally, however there are certain countries that we are unable to ship to. Please check the shipping policy page for more information.

Q: I moved/my address has changed/I entered the wrong shipping information!

If you had a change of address or put in the wrong info you can contact us through the contact link  with your order number!

Q: How long will it take for my order to get sent out?

1-2 weeks, on average. Due to COVID and delays with USPS, please expect packages to take a little longer to get to you. International orders may have more significant delays. 

Q: Where is my order/Why does my tracking say ___?

If you've received a shipping notification, please give it a day or two to update with tracking information. Once a package is dropped off at the post office and sent out any delays that may occur are completely out of our control. As a sender we only get the same exact tracking information as the recipient. 

Q: Can I cancel my order?

If your order is not a preorder item and has not been shipped out you can cancel for up to 48 hours after ordering. Afterwards all sales are final. 

Preorder items cannot be canceled/refunded.


Q: My item was damaged/lost.

If your item was damaged/lost we can offer a replacement depending on item availability(domestic orders only), otherwise we can issue a refund.

We do not issue refunds or replacements for items that are stolen/delivered to the wrong address.

Q: I have not received an order confirmation email.

Please be sure to check your spam/junk folders!